M37 / Working modelsStudy 04
Four connected capabilities
AI Transformation Strategy
A four-pillar framework for building the organizational capabilities required to leverage AI continuously.
Explore framework →Resources & frameworks
Practical frameworks for responsible AI decisions.
Explore M37’s working methods, decision frameworks and supporting resources.
M37 / Working modelsStudy 05
One model. Three layers.
AI Operating Model
A three-layer model for scaling AI from personal capability to functional and agentic execution.
Explore framework →M37 / Working modelsStudy 04
Four connected capabilities
Canonical definitions
Clear, practical definitions for AI Process Optimization, Synthetic Customer Simulation, Decision Intelligence and Agent Fleet Management.
Explore framework →Definitions
Language that stays consistent.
Decision Intelligence
Combines data, analytics, AI, business context, risk and human judgment to improve how decisions are structured, evaluated and explained.
Agent Fleet Management
The operational discipline and technology used to run, monitor, coordinate, govern and control multiple AI agents.
Model routing
Selecting models for tasks based on capability, accuracy, cost, latency, privacy, control and domain requirements.